List of Available Objects & Reports - Zoho Desk

Report / Object Description

Agents

This pipeline can be used to request and retrieve details of an agent in your help desk.

Insights - Agent Resolution Time

This pipeline can be used to request and retrieve the durations taken to resolve tickets.

Insights - Agent Response Time

This pipeline can be used to request and retrieve the durations taken to respond to tickets.

Insights - Closed Tickets

This pipeline can be used to request and retrieve the number of tickets that are resolved.

Insights - Created Tickets

This pipeline can be used to request and retrieve the number of tickets created in a particular duration.

Insights - On Hold Tickets

This pipeline can be used to request and retrieve the number of tickets that are in the on hold status.

Insights - Reopened Tickets

This pipeline can be used to request and retrieve the number of tickets that were reopened in your help desk portal.

Insights - Total Response Time

This pipeline can be used to request and retrieve the total number of responses sent/made by your agents.

Insights - Unresolved Tickets

This pipeline can be used to request and retrieve the number of tickets that have remained unresolved over a particular period.

Tickets

This pipeline can be used to request and retrieve details of a ticket in your help desk.

Still have Questions?

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